Resort Guide | Majorca Isle Maroochydore Accommodation

Guest Essentials & Services

Reception Hours

Our friendly team are available to assist you during the following times:
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‍Monday to Friday: 8:30am - 5:00pm
‍Saturday & Sunday: No set hours (please contact us if needed)

If you require emergency assistance after hours, please contact us on (04) 5966 5953.

Complimentary Starter Pack

To help you settle in, we’ve provided a one-day starter pack including toilet paper, tea and coffee, sugar, milk, soap, shower gel, dishwashing liquid/tablet, and laundry powder - all complimentary for your convenience.

Should you need additional supplies, these can be purchased from the local food store nearby.

Linen & Cleaning Services

A complimentary weekly service clean is provided every 8 days for longer stays. If you’d like fresh linen or an additional clean during your stay, simply contact reception - we’re happy to arrange this for you (charges apply). Daily service is also available on request.

Check In & Check Out

Check In - 2PM
Should your room be clean and available before our designated check in time, you are quite welcome to occupy it earlier.

Once checked in, take time to discover what our resort has to offer:
• Games room
• Outdoor heated pool and spa
• Sauna
• Children’s playground
• Underground security parking
• Full size tennis court
• BBQ area

Check Out - Before 10AM
If you are departing prior to this time, please advise us the day before so we can finalize your account. Please return both unit keys to reception or drop in the key return slot at reception.

Late check out may be arranged at $20.00 per hour, subject to availability.

When departing the apartment, please remove your rubbish and load the dishwasher into a wash cycle. Charges will apply if the apartment is left in an unsuitable manner.

Your Resort Experience

Swimming Pool & Sauna

Our outdoor heated pool is located at the back of the complex, right in front of the tennis court.
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‍Pool Hours: 7:00am – 9:00pm
‍Sauna Hours: 8:30am – 9:00pm

The sauna is located on the ground floor just inside the games room.

Please take a towel with you to the pool and dry off before walking back through the foyer.

For everyone’s safety and enjoyment, glass is not permitted in the pool or sauna areas.

BBQ Area

Our BBQ enclosure is located just outside, to the right of the games room.

The BBQ is electric (no gas required) - simply press and hold the ON/OFF button to start, and allow a few minutes for it to heat up. It will switch off automatically after a set time.

We kindly ask that you remove any rubbish and leave the area clean and tidy for the next guest to enjoy. Happy grilling!

Games Room

Our games room is located on the ground floor and is a great spot for some fun and friendly competition.

Most machines operate with $1 or $2 coins per game – don’t forget your loose change! We have plenty of coins available at reception, but please note we can only exchange cash (no cards, sorry)

Tennis Court

A full-size tennis court is located out the back of the complex, just past the pool.Racquets and balls are available at reception for a small hire fee. Book your time slot at reception.

FREE WI-FI

Enjoy complimentary Wi-Fi during your stay. Simply open your device’s Wi-Fi settings and select “Majorca Isle Guest” - no password required.

Smart TVs in your apartment are already connected - please don’t adjust the settings. If you have any trouble connecting, just contact reception.

Storage for Boards & Bikes

A shared storage area for bikes, surfboards, and other gear is available in the undercover car park for your convenience. Your apartment key provides access. We kindly ask that boards and bikes are not brought into the apartments to help keep spaces clean and damage-free.

Apartment Living & Guidelines

Parking

Each apartment is allocated one designated parking bay. Penthouse apartments have two allocated parking spaces. If you require additional parking, street parking is available nearby. Please be considerate and do not use another apartment’s allocated bay.

Noise

Please keep your TV and radio volumes at a respectful level to avoid disturbing neighbouring guests. If you experience excessive noise from another apartment, please don’t hesitate to contact reception or the resort managers for assistance.

We appreciate your cooperation in helping maintain a peaceful and relaxing environment for all.

Visitors

All resort facilities are for guest use only. If you're entertaining visitors, you are responsible for the conduct of your visitors.

Please note: Loud or inappropriate behaviour may result in a call-out fee, fines, or possible eviction.

For safety reasons and in line with health and fire regulations, the number of people in each apartment is limited. If you wish to have additional overnight guests, please notify reception in advance for approval.

Smoking

All of our apartments are strictly non-smoking to ensure a fresh and comfortable environment for all guests.

Please note: An additional cleaning fee will apply if smoking occurs inside the apartment. We appreciate your understanding and cooperation.

Garbage

We kindly ask that you dispose of all rubbish before departure. Garbage chutes are conveniently located next to the lifts on every level. Please do not place glass down the chutes - for glass items, use the black rubbish bins found inside the fire hydrant cupboard near the lifts.

Thank you for helping us keep the resort clean and safe for everyone.

Security

Even while you're on holiday, unfortunately, thieves aren’t - so please take a moment to secure your belongings. Ensure all doors, including your apartment and vehicle, are locked when unattended. Your peace of mind is important to us.

Keys

Please remember to take your keys with you when moving around the building. You’ll need them to access the complex after hours, as main entry doors are locked outside of reception hours.

For everyone’s safety, do not allow others to enter the building unless they have their own key. If you notice any suspicious activity, please report it to the resort managers immediately.

Lost keys will incur a replacement fee of $100, and after-hours callouts to assist with access may also attract a charge.

Thank you for helping us keep the resort secure.

Maintenance

If you notice any maintenance issues during your stay, please let us know - we’re here to help keep everything in top condition.

Please note that guests are responsible for any damage or breakages that occur during their stay, and applicable charges may apply.

Things to Know

Airport Transfers & Shuttle Services

If you require an airport transfer or transport to local theme parks, please contact reception. We’ll be happy to help arrange it for you.

Tours

Be sure to browse our brochure stand in the lobby for great ideas on things to see and do. We are happy to book tours, transfers, and provide you with helpful local tips and recommendations.

Swimming at the Beach

Always swim between the flags - these areas are patrolled by lifesavers and are the safest places to swim.

Be aware that strong rips and currents can occur along the coastline. Take a moment to check ocean conditions and don’t hesitate to ask a lifesaver for advice if you're unsure.

And of course, don’t forget your sunscreen - stay safe and enjoy the beach!

Children

To help make your stay more comfortable, we offer the following items for hire:
• Cots
• High Chairs
• Prams

Please provide as much notice as possible if you require these items. Pricing is available at reception.For the safety and comfort of all guests, we kindly ask that children are supervised at all times.

Running in hallways or lifts is not permitted, as this can cause damage or disruptions. Lift stoppages due to misuse will incur a $750 technician call-out fee.

Also, please remember to dry your feet before entering the foyer or games room after swimming or visiting the beach to avoid slips and keep these areas safe and clean.

Thank you for your cooperation and understanding!

Emergency Info & Contacts

Your Resort Managers

Jason & Tracey Hodson
‍(07) 5452 9600
(04) 5966 5953

Doctors

Cotton Tree Medical - (07) 5443 3768
Cnr King & Memorial Street, Cotton Tree

‍Day & Night Chemist - (07) 5443 6070
Cnr Aerodrome Rd & Second Ave, Maroochydore

‍National Home Doctor: 13SICK (137425)

In the Event of a Fire

Extinguishers and hoses are located in your stairwells as well as reception and in the car park.

If you need to evacuate, use the stairwells to exit at ground or car park level and move out to the spare block of land across the service road. Please familiarize yourself with the emergency procedure on the back of your apartment door.

Your Nearest

Shopping Village

Conveniently located right across the road, Cotton Tree Shopping Village has everything you need during your stay - including a supermarket, newsagent, chemist, bottle shop, general store, and a variety of fresh fruit and veg options, plus much more. It’s your one-stop spot for everyday essentials and local treats!

Shopping Mall

For a larger shopping experience, Sunshine Plaza is just a short 5-minute drive away via Aerodrome Road. With a wide range of fashion, dining, and entertainment options, it’s the perfect place for a day of retail therapy!

Movie Cinema

Looking to unwind with a movie? BCC Cinemas Maroochydore, located at Sunshine Plaza, is just a 5-minute drive from Majorca Isle. With all the latest blockbusters, comfy seating, and snacks galore, it’s the perfect way to relax after a day at the beach or exploring the Sunshine Coast.

Cotton Tree Markets

Held every Sunday from 7:00am to 1:00pm, the markets are conveniently located just across the road on King Street - perfect for a leisurely morning stroll and some local shopping!

Kawana Markets

Held every Saturday from 7:00am to 12:00pm on Sportsman Parade in Birtinya, these markets offer a fantastic selection of fresh organic produce, vibrant flowers, artisan breads from a French bakery, and quality meats from local butchers.

Eumundi Markets

The iconic Eumundi Markets are open every Wednesday and Saturday, offering everything from live entertainment and fresh produce to arts, crafts, fashion, and more.

It's the perfect day out for the whole family, with something for everyone to enjoy.

Located at 80 Memorial Drive, Eumundi, just a 30-minute drive from Majorca Isle.